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Altaire Store Policies

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Order Processing & Shipping Policy

We are sorry but we do not ship International orders nor to Alaska, Hawaii, or outside U.S. territories.
We cannot ship to P.O. Boxes or AFO/APO Boxes. Street addresses are required for all orders.

Orders are processed (upon payment confirmation) within 1-2 business days and are shipped by ground courier. Delivery is estimated within 3- 8 business days. You will receive a shipping confirmation by email when your order has shipped.
Product availability and pricing are subject to change without notice. All products backordered will be shipped as they become available (usually within 30 days) without customer contact, unless previously cancelled by customer. Purchasers must be properly licensed. Altaire Pharmaceuticals, Inc. assumes no liability for purchaser or user compliance with state laws or review of professional or product literature. Altaire Pharmaceuticals, Inc. accepts payment by American Express, MasterCard, Visa or Discover.

Return Goods Policy

Altaire Pharmaceuticals, Inc., makes every effort to provide you with quality service. However, if there is a problem with your order, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Prior to returning products, a Return Goods Authorization (RGA) number must be obtained by contacting Customer Service Department at: This email address is being protected from spambots. You need JavaScript enabled to view it. . Please provide the following information when requesting an RGA number:

  • Customer Name
  • Invoice Number
  • Date of Invoice
  • Lot Number
  • Nature of Problem

RGA numbers are valid for 30 days after issue. This number must be visible on the address label. Unauthorized returns will be refused. For credit to be given:

  • Products must be in original, unopened packaging and in same condition as when shipped.
  • Product must not have expired.
  • Return package must include a copy of invoice or be accompanied with an invoice date and number.
  • Return must be within 30 days of invoice.

All returns must have an RGA number on the address label to be eligible for credit and must be returned by UPS Ground or insured mail (or you must assume the risk of loss or damage during shipment). We will not issue credit for returns not received by Altaire Pharmaceuticals, Inc., and we are not responsible for tracking returned products. We will not reimburse shipping charges for any overnight express costs.

Ship To:
ATT: RGA #_______________
Altaire Pharmaceuticals, Inc.
311 West Lane
Aquebogue, NY 11931

Credit will be processed against original form of payment and at the original price at time of the order.
Please allow 1 – 2 billing cycles for credit to appear on your credit card statement.

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